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PRIVACY STATEMENT
sesderma.co.uk understands that privacy is
important to you. We respect the privacy of all our customers and
business contacts. This document sets out our Privacy Policy, and
describes how we will handle the personal information that you provide
to us.
Uses of Information:
We use the information you provide when placing
an order to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that order
or to provide services where the outside party is acting on our behalf
and has no independent right to use the information we provide (i.e. a
third party shipping or customer support center).
We may use the personally identifying information you provide for any
of the following purposes (1) to fulfil orders; (2) to fulfil prizes;
(3) to respond to specific requests from customers; (4) to send you
emails and regarding your order status; (5) if you subscribe to our
newsletter, to send you our newsletter.
(6) Existing customers we may contact you from time to
time (approximately 1 email a month) with skin saver club discounts and
special offers, if you do not want to receive special offers and
discounts please email us back here.
nodiscount@sesderma.co.uk
None of your personal financial information (such as a credit card
number and expiration date) is stored by us. Therefore it is
impossible for it to be sold or rented to any party for secondary
purposes
Children's Privacy:
Protecting the privacy of the very young is
especially important. For that reason, we do not collect or maintain
information from those we actually know are under the age of 16.
Links to Other Sites:
sesderma.co.uk contains links to other sites
that are not owned or controlled by sesderma.co.uk Please be aware
that we, sesderma.co.uk are not responsible for the privacy practices
of such other sites.
We encourage you to be aware when you leave our site and to read the
privacy statements of each and every Web site that collects personally
identifiable information.
This privacy statement applies only to information collected by this
Web site.
Legal Disclaimer:
We reserve the right to disclose your personally
identifiable information as required by law and when we believe that
disclosure is necessary to protect our rights and/or to comply with a
judicial proceeding, court order, or legal process served on our Web
site.
Consent:
By disclosing your personal information to us
using this website or over the telephone, you consent to the
collection, storage and processing of your personal information by
sesderma.co.uk in the manner set out in this Privacy Policy.
We conform to the requirements of the Data Protection Act, 1998
TERMS & CONDITIONS
Your use of this site indicates
your agreement of all the terms and conditions stated on this page. If
you do not accept these conditions please close this window to exit
sesderma.co.uk
Information:
All the content on this web site is for
educational and informational purposes. It is not intended as
medical advice. Although sesderma.co.uk strives to be as
accurate as possible all the information that is within this web site
is not guaranteed to be completely accurate. We do not specifically
recommend or endorse any of the treatments displayed on this web site.
We do not offer a referral service and do not warranty, guarantee or
specifically endorse any of the therapists or companies who advertise
their service on this web site. Before embarking on any therapy
treatment of fitness regime consult your doctor. Cosmederma Ltd
accepts no liability or responsibility whatsoever for any alleged
harm rising from the use or dissemination of the material on this
website.
Products:
The customer accepts full responsibility for
reading the ingredients and product use guides of all products
provided prior to any use. Any effects as a result of misuse are of
the full responsibility of the consumer. The customer accepts full
responsibility for any reactions to any of the products used. We
advise all customers to ensure that the product they have purchased is
suitable for any use intended. Although sesderma.co.uk strives to be
as accurate as possible all the product information that is within
this web site is not guaranteed to be completely accurate product
formulas and ingredients may change.
Advertisements:
Claims, and Information about any products that
are listed on our web site
The information listed on the product pages of this web site is
provided by the individual product manufacturers. sesderma.co.uk is
not responsible for the validity of claims made by those manufacturers
regarding their individual products. If you have questions about or
dispute any statement of claims made about any product sold by
sesderma.co.uk please direct those questions to the manufacturer.
Prices:
All prices are in British Pounds.
Prices are subject to change without notice.
Shipping:
1. Cost for postage varies depending on the size
of the item and country. Normally Royal mail deliver from 3-5 working
days in the U.K longer if you are outside the U.K.
2. We can not guarantee delivery times and do not have a next day
delivery service.
3. If your package arrives damaged in any way please refuse to sign
for it, give it back to the postman So it will be returned to us and
we can rectify the problem.
4. You have read the terms of delivery service available on our
website and do not hold sesderma.co.uk responsible, for delays is delivery
time periods or condition to which could be the fault of a third party
delivery service
5. If you item arrives and you did not take delivery of it you must
re-arrange delivery with the post office, failure to do so will result
in the goods being sent back to us and the buyer will be responsible
to pay for the items to be delivered again.
6. If you are OUTSIDE the U.K and
PRODUCTS ARE SENT BACK TO US because you did not sign for your items
or your mail man leaves you a collection slip and you do not
collect it, or you have given us an incorrect address we will not
ship them again. In this event the buyer will be charged the
original shipping costs and may also be responsible for the loss of
the products. If you do not receive you items within a week contact
your mail office to see if they are there. We can not accept that
the mail man failed to leave a delivery slip because you were out as
a reason for non collection.
Return Policy
Cancellation of your order
If you want to return your order for any reason you can send it back
to us for a refund within 7 working days of your purchase. Send the
skin care or nutritional supplements products back in original
package and not opened.
Any product returned UNOPENED we will happily refund you your money.
The cost of posting any products back to us is the responsibility of
the buyer
Damaged Goods by the Post
If your package arrives damaged in any way please refuse to sign for
it, Signing for registered items accepts the goods into your care,
and that they have been received complete and in undamaged
packaging. Always refuse damaged or leaking parcels. give it back to
the postman So it will be returned to us (at no expense to you)
immediately and we can rectify the problem.
If you open your parcel and then discover it is damaged please email
us to let us know and we will authorise a return. Sent it back to us
immediately after you receive authorization from us so we can
receive the damaged product back have inspected it and send you a
replacement. Buyer is responsible for sending back faulty items to
us.
Faulty Products
We will not mend or replace customer damaged goods.
You must contact us by email before sending back faulty products.
When we receive the product back and it has been inspected and not
broken by the buyer we will send a replacement out.
Buyer responsible for ensuring the product is returned safely
for all returns.
We highly recommend that customers use an insured carrier to return
the product i.e. Royal Mail Recorded delivery.
Refunds will be made after return of the product using the same
medium as used for the purchase.
All returns must be accompanied by an explanation/reason for return.
email
orders@sesderma.co.uk
01376 560600
Duties
International customers from outside the U.K will be responsible for
payment of any applicable duties at the time an order arrives at its
destination. You must contact your local Department of Commerce for
information about any duty and taxes that may be added. There are no
duties, taxes or extra charges for orders shipped to U.K.
Limitation of Liability
Under no circumstances shall cosmederma Ltd, its directors, owners,
employees, representatives, or any other person acting on behalf of
the company, be responsible or liable for any direct, indirect or
consequential damages of any kind, including loss of earnings, loss
of profit or any other loss in any way related to the use of the
website, the content thereof or any material accessed through the
website. This includes without exception any damages occurring as a
result of use of any information obtained through the website, or
any errors, omissions, interruptions, mistakes, email errors,
viruses, delays, or failure, that is in any way connected to use of
the website, whether or not caused by communications failure, 'act
of god' theft, destruction or unauthorised access to our records,
programs or files.
Licence and site access
sesderma.co.uk grants you a limited license to access and make
personal use of this site. This license does not include any resale
or commercial use of this site or its contents including any
collection and use of any product listings, descriptions, or any use
of data mining, robots, or similar data gathering and extraction
tools. Any unauthorized use terminates the permission or license
granted by sesderma.co.uk. You are granted a limited, revocable, and
nonexclusive right to create a hyperlink to the home page of
sesderma.co.uk so long as the link does not portray
sesderma.co.uk its collaborators, or their products or services in a
false, misleading, derogatory, or offensive matter.
Governing Law.
This site is operated from within the U,K. We make no representation
that content on this site is legal or appropriate for use from
outside the U.K. You agree that any legal action or inequity arising
out of or relating to these Web site Terms and Conditions or your
use of the Web site shall be filed only in the U.K. and you hereby
irreversibly and absolutely consent and submit to the sole authority
of such courts over any suit, action or proceeding arising out of or
relating to these Web site Terms and Conditions or your use of the
Site.
Please note that not all products
sold on sesderma.co.uk are suitable for use outside of the UK. If
you access either website from outside the United Kingdom, you are
responsible for compliance with local laws.
Internet Fraud.
In the interest of
preventing Internet fraud, we reserves the right refuse to ship any
order that is submitted with an untraceable or free email address,
invalid telephone number or address.
Data Protection
We conform to the requirements of the Data Protection Act, 1998
None of the above affects your statutory rights
General Questions and Comments
All order enquiries, general questions or comments about this web site may be directed by
e-mail to
customerservices@sesderma.co.uk
Sales are via the website only we
do not offer a sales telephone line.
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SeSDERMA