SESDERMA FAQ

Can I buy your items online?

You can buy items using Sesderma’s on-line store at sesderma.com or by telephone..

In which countries can you buy online?

Sesderma.com makes it possible for you to shop from different countries in Europe, Africa, America, Middle East, Asia and Oceania. You can find this option on Sesderma’s home page. The countries to which we ship products purchased online are marked with a shopping bag symbol.

In how many languages you can surf?

The navigation languages for sesderma.com are Spanish, English, German, French, Portuguese and Polish.

How I can pay for my purchases at the online store?

You can pay for your online purchases with Visa, Visa Electron, MasterCard, Maestro, PayPal or bank transfer.

How much does shipping cost?

Shipping costs depend on the destination of your order. Delivery is free for any order for an amount greater than £60 and is £3.99 for smaller orders.

What is the delivery time?

The approximate delivery time is 3 to 5 working days, depending on destination, however, it may be longer during rebates or promotions.

Can I exchange or return items purchased at sesderma.com?

You can return or exchange an item by shipping it back (see returns and/or exchanges).

Is it safe to buy via the web?

Sesderma is aware of the importance of Internet security. For this reason Sesderma ensures total security for on-line purchases. Sesderma On-Line uses secure payment systems enabled by reputable electronic commerce financial institutions. In this way, confidential payment details are transmitted encrypted and directly (SSL) to the financial institution. (See Payment Methods). SESDERMA does not use or have access to the details of your credit or debit card.

Why may my credit card be declined?

Your card may be declined for one of the following reasons: 1) The card may have expired. Check that your card is not beyond its expiry date, 2) the cards’ purchasing limit may have been exceeded. Check with your bank that the card has not exceeded its allowed purchase amount; 3) You may have entered incorrect data. Check that you have correctly filled in all the required fields.

Can I place a tax-free order?

No, it is not possible since Tax Free only applies to products purchased in physical stores and transported by the purchaser.

What company delivers the products?

Products are shipped by GLS.

How I can make sure I made the correct purchase?

Once you have placed your order, you will receive a confirmation email. If you do not receive this confirmation email, please contact our customer service.

Can I find out the status of my order?

Yes, you can see the status your order status in real time. To do this go to "My Orders" in your account.

Can I remove an item from my order?

Yes. If you have not confirmed your order you can remove unwanted items from the Shopping Cart. If your order has already been processed, please contact our customer service

Can I cancel my order?

Yes. Yes You will be able to cancel your order as long as its status permits. To do this go to "My Orders" in your account or contact our customer service.

What should I do if I receive a faulty item?

Sesderma strives to ensure all items are in perfect condition, however, if exceptionally you happen to receive a defective product, report it to our customer service.

What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item you did not order, please contact our customer service.

How can I cancel an order before it is shipped?

Simply send an email to info@sesderma.com and we will tell you what steps to follow.

How do I change my order before it is shipped from the store?

To modify your order send an email to info@sesderma.com including the order number and detailing the changes you want to make.

Can I return my order?

Of course, you can always return your purchased item within 14 days of its receipt. Just let us know you wish to return an item by emailing info@sesderma.com and we will send you the steps to follow for returning it.

Where I can receive my order?

You can receive it at the address you choose (home, work, etc.), provided that the country of destination is on the list that you find when you enter your address.

Who will receive my order when I'm not home?

In the event that you are not at home on the day of delivery, the carrier will leave a notification and a contact number so you can arrange a new delivery.

Do you restock items marked "out of stock"?

If an item is out of stock, we will try to replace it as soon as possible. If there is no stock, we will withdraw it from our webpage.

Will I receive the same product that I see in the photo?

Yes, except in the case of some Rebate or Outlet products that may have different packaging.

Is it possible to receive periodic emails with information and offers from Sesderma?

Yes. Yes, just go to "Newsletter" you will receive information on the latest Sesderma news, offers and promotions.

Can I unsubscribe from the Sesderma newsletter?

Go to "Newsletter" and unsubscribe, it is easy. Fill in the data and select "send". You can also do it directly using any of the e- mails you have received.

How do I retrieve my forgotten password?

If you have forgotten your password, you can retrieve it by going to "Remember Password" on the registration page. You will receive an email with your new password.

What are Rebate or Outlet products?

Sesderma makes it possible for you to purchase cosmetic dermatology products at amazing prices. Outlet products are offered at a discount for any of the following reasons: a different packaging (which may not coincide with that shown in the product picture) or closer expiry date than usual. In any case, these are always products in perfect condition.

How I can receive your publications?

If you want to receive our publications and the latest news by email free in your home, subscribe to our newsletter.

Where I can get information about the Company?

Check us out at ‘About Us’: history, equipment, philosophy, image, mission, vision, value, quality, awards…