Sesderma.com makes it possible for you to shop from different countries in Europe, Africa, America, Middle East, Asia and Oceania. You can find this option on Sesderma’s home page. The countries to which we ship products purchased online are marked with a shopping bag symbol.
Sesderma is aware of the importance of Internet security. For this reason Sesderma ensures total security for on-line purchases. Sesderma On-Line uses secure payment systems enabled by reputable electronic commerce financial institutions. In this way, confidential payment details are transmitted encrypted and directly (SSL) to the financial institution. (See Payment Methods). SESDERMA does not use or have access to the details of your credit or debit card.
Your card may be declined for one of the following reasons: 1) The card may have expired. Check that your card is not beyond its expiry date, 2) the cards’ purchasing limit may have been exceeded. Check with your bank that the card has not exceeded its allowed purchase amount; 3) You may have entered incorrect data. Check that you have correctly filled in all the required fields.
Once you have placed your order, you will receive a confirmation email. If you do not receive this confirmation email, please contact our customer service.
Yes. If you have not confirmed your order you can remove unwanted items from the Shopping Cart. If your order has already been processed, please contact our customer service
Yes. Yes You will be able to cancel your order as long as its status permits. To do this go to "My Orders" in your account or contact our customer service.
Sesderma strives to ensure all items are in perfect condition, however, if exceptionally you happen to receive a defective product, report it to our customer service.
Of course, you can always return your purchased item within 14 days of its receipt. Just let us know you wish to return an item by emailing info@sesderma.com and we will send you the steps to follow for returning it.
You can receive it at the address you choose (home, work, etc.), provided that the country of destination is on the list that you find when you enter your address.
In the event that you are not at home on the day of delivery, the carrier will leave a notification and a contact number so you can arrange a new delivery.
Go to "Newsletter" and unsubscribe, it is easy. Fill in the data and select "send". You can also do it directly using any of the e- mails you have received.
If you have forgotten your password, you can retrieve it by going to "Remember Password" on the registration page. You will receive an email with your new password.
Sesderma makes it possible for you to purchase cosmetic dermatology products at amazing prices. Outlet products are offered at a discount for any of the following reasons: a different packaging (which may not coincide with that shown in the product picture) or closer expiry date than usual. In any case, these are always products in perfect condition.
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